We welcome your feedback, so if you have any questions about your privacy, please email us at .
Information We Collect
When you interact with us, we may collect both personal and non-personal information, as described below:
Information that you provide to us:
Examples of information you provide to us include your name, email address, physical address, zip code, payment method, and telephone number. This information is collected in a number of ways, including, but not limited to, our website, mobile apps, interactions with customer service, marketing promotions, and surveys.
Information that we collect automatically:
There are some forms of information that we collect automatically, including:
- Information about your interactions with and use of our website and mobile app.
- Details about your interactions with customer support, such as the times and dates of interactions, the details of the interactions, and live-chat transcripts.
- Device identifiers such as the type of device you use, the version of your browser, your operating system and identifiers that can be used to uniquely identify your device.
- Standard web-logging information such as page views, referral URLs, ad data, IP addresses, connection information, browser versions, and operating system versions.
- Information from advertising network partners about the type of ads you have viewed or interacted with.
Information obtained from other sources:
We may supplement the information collected with information we obtain from other sources, both online and offline. This additional information may include examples such as demographic information or Internet browser behavior information. We use this data to better understand our past, current and future members and to improve the eMeals website (“Site”) and/or mobile application, email list subscriptions, meal plan content subscriptions and other features (collectively referred to as “Services”).
Our Use of Your Information
- Identify your general geographic location, such as a city or zip code, to determine locally available products and discounts or for other local marketing efforts.
- Detect, prevent or investigate fraudulent uses of our Site or Services.
- Send you service- or marketing-related emails or push notifications.
We may use aggregate anonymous information collected from your use of eMeals to improve the content and functionality our Services. One such example would be to understand where our customers live in order to evaluate potential partnerships or the addition of certain meal plan offerings.
Our Disclosure of Your Information
eMeals does not sell your information. There are, however, certain circumstances in which we may share your information with certain third parties without further notice to you, such as in the following examples:
We use other companies and contractors (“Service Providers”) to perform services for us or to assist in marketing, research, advertising, communications, infrastructure, and IT services in the course of providing our Services to you.
We may offer joint marketing promotions that, in order for you to participate, will require that we share your information with third parties. By participating in these joint promotions, you agree to our sharing of your information. Please note that we do not control the privacy practices of any third-party businesses or guarantee that their practices are similar to ours.
Social Media Services:
eMeals may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, to protect the rights or property of eMeals, to protect the personal safety of users or to protect against legal liability.
Others with access to your account:
If you choose to share your account with other parties, they may have access to any of your personal information.
You can erase and block these cookies using the features available on your web browser. However, should you do this, it is possible that portions of the site may not function properly or at all.
If you don’t want to receive email from us, you can simply “Unsubscribe” via a link in the email. However, there are certain administrative email from which you can’t unsubscribe, such as service notifications and emails related to your financial transactions with us. You may, however, opt out of informational updates and from the weekly electronic delivery of our meal plans.
Our mobile app will prompt you to opt in to receive push notifications. If you later decide you don’t want to receive push notifications, you can disable them on the devices receiving the notifications.
Right to Access Your Information
eMeals does not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, please do not sign up for the Service or submit any Personal Information through the Service. If we learn that we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete the information.
We use reasonable administrative, technical, physical and managerial measures to protect your personal information against theft, loss, and unauthorized access. Unfortunately no security system can be guaranteed to be 100% secure, and therefore, we cannot guarantee the security of your personal information and cannot assume liability for improper access to it.
Changes to This Policy
Transfer of Information
Given the global nature of our society, eMeals conducts business globally, which may result in the transfer of your information internationally. Therefore, by using eMeals you acknowledge and agree to the transfer of your information outside of your country of residence to any country (including the United States) where we have facilities or Service Providers. You understand that countries that we may transfer information to may not have as comprehensive a level of data protection as your country, although your personal information will continue to be protected in accordance with the standards described in this Policy.